Rachael Norman is the founder of a Better, a technology company that helps people get their out of network medical bills paid. If you send Better your claim, they will do the work that can require hours of back and forth phone calls, codes, procedure conversations and requests for documentation. if your bill is paid, Better takes a 10% fee, and you get your money back. For those of you have tried the process of getting a claim paid, this business model is likely to make you smile. Rachael and her team have structured their business to be centered and financially aligned around the needs of the patient. In this show, Rachael shares her thoughts on problems in our healthcare industry, and her hopes for how to build businesses and healthcare systems that put patients first. getbetter.co